Installation
Professional Floor Installation
At clickonfloors, we know a new floor is an important investment, improving both your lifestyle and the return on your home. Operator/Owner Eric Conner and his expert installation crews have been serving Southern California
for over 15 years, and have built a reputation as one of the finest and more importantly fair and honest installers in the industry. Eric offers Free in-Home Consultations. CSLB 759108
Installation Check List
- Our installation hours are between 8 AM and 6 PM. Your installer will call you on the day prior of your appointment to provide you with an estimated time of arrival.
- Please note: All materials must be paid prior to flooring installation.
- clickonfloors adheres to all product specific manufacturer warranties. Please refer to the literature provided by the manufacturer for each product’s specific warranties. We make no claims or guarantees over and above listed by the manufacturer. Please keep in mind that installing new floors is a major construction and there will be a considerable amount of dust through out the process.
- If you have pets or young children, please provide them with a safe environment away from the installation area.
- All furniture or other obstructions should be removed from the installation and worker/materials access areas. If you prefer, our Installers can complete this task for you for a minimal fee.
- We prefer not to handle your electronics, valuable collectibles, knickknacks or other breakable items such as well as wall hangings that we ask you to remove before your installer arrives.
- We will confirm your installation prior to the scheduled date. If we are unable to reach you, it is imperative that you call us at to ensure that your flooring installation proceeds as scheduled.
Terms & Conditions
Cancellations
Please contact us immediately if you decide to cancel your order. Orders less than four cartons cannot be canceled. Note that you are responsible for all shipping costs and restocking fees, if applicable. A five (5%) charge is applicable when returning credit to your credit card. Restocking fee is 25%.
Returns
Note that all returns must be processed by phone and first be authorized within 15 days of delivery receipt. There can be no returns or cancellations after 30 days from receipt of product. Please do not refuse your order even if damaged or the wrong product, as that incurs additional shipping charges and further delays the reimbursement and replacement process. Note everything on the Bill of Lading (BOL) and call us immediately at
(858) 586-9663.
Cartons less than four cannot be returned. They must be unopened, resalable, and returned within 15 days provided approval authorization; some restrictions apply. Accessories (trim pieces, glue, underlayment, etc.) cannot be returned.
Uninstalled Products
Please do NOT open more than two cartons after noticing damage or defect. Reimbursements or replacements will not be issued to you for more than two cartons opened. Take and save pictures of damage for claim use.
Installed Products
Your installation of damaged or defected flooring proves your acceptance of it, and therefore will not be reimbursed or replaced.
Privacy Policy
We take the responsibility of protecting your personal information and respecting your privacy very seriously! We will never rent, sell, loan, offer, or give away any of the information that you provide to us. We hate junk mail as much as the next person and wouldn’t even think about sending any. We will, however, send you newsletters and or discounts/promotions specifically related to clickonfloors. If at any time you wish to change your newsletter preferences, follow the link provided in the newsletter emails or just log onto your account and make the necessary changes.
Under no circumstances will any of your credit card information be given out. No one on the clickonfloors team has access to credit information once it is entered on our site. In the rare case that we conduct a transaction over the phone, we will promptly destroy any personal information given to us. We go to great lengths to protect this aspect of your shopping experience with clickonfloors.
We utilize state of the art technology for shopping and e-commerce security. If you order a product from us, our software places your name in our secure/encrypted customer database. We never share any customer information with any 3rd parties for any reason except for fulfilling an order. For example, UPS requires shipping information to deliver merchandise purchased on
clickonfloors.com
If you supply us with your telephone number or email address online, you may receive a customer service call regarding an order you placed. We will only contact you to ensure superior customer service and order delivery. We will not call for any marketing or promotional purposes.
You can edit your personal information at any time on our site when logged into your account. If you wish to have all of your information deleted, please email us at
info@clickonfloors.com or call us at
1-858-586-9663.
Install Cancellation
Please contact us immediately if you decide to cancel your order. Orders less than four cartons cannot be canceled. Note that you are responsible for all shipping costs and restocking fees, if applicable. A five (5%) charge is applicable when returning credit to your credit card. Restocking fee is 25%.